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A Story that Begins with Service.

A Story that
Begins with Service.

Service has always been at the heart of our family. We were raised to see work as more than income — it’s about responsibility, showing up, and being someone others can rely on.

Our founder, Ben, carried this mindset into his early plumbing career, working with a family team across residential and commercial jobs. There, he built his skills and learned to support people in stressful moments with care and respect.
This became the foundation of Dial Up Plumbing.

A Story Shaped by Family.

Family has always been a part of not only how we work, but why we approach every job the way we do.

When our father was diagnosed with Multiple Sclerosis, everything changed. Our mother, Sadie, became the anchor of our family, working tirelessly at her sewing machine to support four children and her husband. As kids, we were right there beside her, helping after school and learning resilience, teamwork, humility, and the meaning of true service.

At age 13, our founder Ben, and his family opened a Lebanese bakery that transformed our lives. That bakery became our classroom. We learned the joy of serving people, connecting with our community and taking pride in our work. Watching someone smile when we handed them a fresh man’oush showed us the power of simple, honest service.

Those experiences shaped who we are today and the heart behind Dial Up Plumbing.

Why Choose Dial Up Plumbing

Why Choose
Dial Up Plumbing

Meet the Family You Can Trust
A Family Shaped by Resilience
When our father was diagnosed with Multiple Sclerosis, everything changed. Our mother, Sadie, became the anchor of our family, working tirelessly at her sewing machine to support four children and her husband. As kids, we were right there beside her, helping after school and learning resilience, teamwork, humility, and the meaning of true service.
1999
1999
The Lebanese Bakery That Changed Everything
At age 13, our founder Ben, and his family opened a Lebanese bakery that transformed our lives. That bakery became our classroom. We learned the joy of serving people, connecting with our community and taking pride in our work. Watching someone smile when we handed them a fresh man’oush showed us the power of simple, honest service.
1999
1999
Grown from the Garage
The early days of Dial Up Plumbing were born from a shed and a 3m x 1m office built in his mum’s backyard (destroying the garden in the process — sorry Mum!). The genesis of Dial Up Plumbing came from pure grit and determination. Ben stored his tools under his bed, and the name came from a simple concept — when someone needs help, they can just dial up.
1999
1999
Grown from the Garage
The early days of Dial Up Plumbing were born from a shed and a 3m x 1m office built in his mum’s backyard (destroying the garden in the process — sorry Mum!). The genesis of Dial Up Plumbing came from pure grit and determination. Ben stored his tools under his bed, and the name came from a simple concept — when someone needs help, they can just dial up.
2019
2019
A Family Shaped by Resilience
When our father was diagnosed with Multiple Sclerosis, everything changed. Our mother, Sadie, became the anchor of our family, working tirelessly at her sewing machine to support four children and her husband. As kids, we were right there beside her, helping after school and learning resilience, teamwork, humility, and the meaning of true service.
2019
2019
Local Business Award — Service & Trade
Dial Up Plumbing won the
Local Business Award for Service & Trade.
2021
2021
Local Business Award — Service & Trade
Dial Up Plumbing won the
Local Business Award for Service & Trade.
2021
2021
Australian Small Business Champion
Dial Up Plumbing won the
Australian Small Business Champion Award.
2023
2023
A Legacy Carried Forward
Shortly after the heartbreaking loss of his mother, Ben welcomed his daughter into the world. In honour of his first love, he christened her with the name Saidi, a beautiful tribute that carries his mother’s legacy forward.
2026
2026
1999
1999
1999
2019
2019
2021
2021
2023
2026

Still Answering the Call

Today, Dial Up Plumbing delivers that same exceptional service and those same expert solutions to homes and businesses all across Sydney. We continue to live out the strong

family values and service-led approach that have defined us from day one (although you might notice a few more vans on the road with our logo now).

+

Proudly plumbing since 2009, for 17 years.

Jobs booked and completed across Sydney.

+

5-star customer rating on Google.

Real Stories from Satisfied Customers

Dusan Bakija
Mathew Jamtune
oni seru
Finn
Fiona Lannstrom
02 8999 6125
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02 8999 6125
info@dialupplumbing.com.au
Sydney, NSW
We are a family owned business which has been operating throughout Sydney for over 20 years
  • ABN: 84133103349
  • LICENSE #: 218599c
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02 8999 6125
info@dialupplumbing.com.au
Sydney, NSW
We are a family owned business which has been operating throughout Sydney for over 20 years
  • ABN: 84133103349
  • LICENSE #: 218599c
Finn
Outstanding plumbing service!
Chris was incredibly professional, punctual, and thorough. He quickly found the cause of our drainage issue using a camera inspection and explained everything clearly. The job was done neatly, efficiently, and with great attention to detail. Highly recommend Chris for anyone needing a reliable and skilled plumber.
Greg Whalan
Dial up plumbing were honest and upfront with the costs associated with the job.
In addition, they also too made a video of the problem areas with ongoing comments while the job was being performed.
I’d recommend these guys to anyone who have plumbing issues
Bianca
My family are very satisfied and impressed with this plumbing company. We live in the Liverpool area. Charlie visited us for a quote on a kitchen tap replacement and toilet repairs. He was very friendly and professional, took the time to explain the repairs and discuss prices. Chris then carried out the repairs the same day and he was equally as friendly and professional. We were so impressed with the work.
We also had an emergency hot water system repair after hours the next week. We contacted Charlie who was so very helpful over the phone. Losing hot water can be stressful but he put us at ease. He attended within 30 mins and again explained the issue and cost. Once we agreed on the price he completed the repairs right away and we had hot water again. I have to say again how helpful Charlie was to us because losing hot water can be stressful especially the time of night everyone needs to shower. We are so grateful to finally find a plumbing company that is professional, honest, friendly and genuine on both occasions.
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